FAQ

Q. How do I plan my WiFi system? What questions do I even ask?

A. Providing Guest and staff access is not difficult, but does require some planning. For help determining what factors that you need to consider before buying a system, consult one of our resellers or call CheckBox at 866-345-WiFi and one of our experienced representatives can help design a customized plan specific to your property.

Q. Do I need to have a dedicated computer to manage CheckBox?

A. No, CheckBox does not require a dedicated computer. You can manage it from any computer/laptop, phone or tablet. (Got an Internet connected fridge? That might work too.)

Q. How large of an area will my system cover?

A. Coverage from a WiFi access point can range from 40 or 50 feet to over a thousand feet or more. For larger areas multiple access points can be added.

Factors such as walls, construction materials, other wireless devices nearby, and the strength of the user’s device can all contribute to how far wireless access can reach.

Q. What kind of devices can access my system?

A. CheckBox works with all WiFi devices - phones, tablets, laptops, game consoles, smart TVs, IoT devices and more.

Q. Do my customers have to load special software to access the hotspot?

A. Absolutely not. CheckBox works with any standard WiFi enabled device.

Q. How do I set up the system? Do I need to hire someone to do this?

A. The system was designed to be simple to set up. Most of the configuration will be done by us before we ship the system to you, although you can make changes to all of the settings yourself if you wish. For most small to mid-sized properties you do not need to hire someone to set up your system. If you wish to have it done professionally a CheckBox reseller or any qualified computer service technician should be able to have it up and running in less than a day.

Q. How do I control access?

A. After the system has been set up, open a web browser and login to your management screen. In your management screens you can determine whether to use tickets, limited or unlimited free access, credit cards, Paypal, or Permacodes. You can also use a combination, for example allowing everyone 30 minutes of free access each day, and then requiring them to get a ticket from the office or enter a credit card on the welcome screen for more access.

Q. What about software updates?

A. Your CheckBox system will automatically check with our support servers on a regular basis for software updates. When updates are available your CheckBox system will automatically download and install the updates with no action required from you.

Q. What kind of warranty and support is included?

A. All new CheckBox systems include a one year warranty on the hardware, and one year of U.S. based phone and email support for you and your staff at no additional cost. In addition, all CheckBox systems include a 30 day warranty of satisfaction.

Q. Why don't you charge large monthly support fees like other WiFi providers?

A. CheckBox software and hardware development is done in-house, eliminating the cost of software licenses and third party hardware. We are able to pass these savings along to our customers. Additionally as CheckBox systems are entirely self contained we do not need to maintain any separate network infrastructure required to allow your guests to access the internet.

CheckBox is designed to be simple for both the property management to operate and for the guests to use. With over twenty-four years of experience, continually improving our products and learning about our customer's needs, we have learned how to make CheckBox “just work” for most of our customers.

Of course as with any technology issues occasionally occur. During the initial one year warranty and standard support period, we will repair or replace any defective CheckBox hardware, and provide phone and email support to you and your staff. Many of our customers decide to extend this warranty and support, which is available on an annual basis at a reasonable cost. However, this is not a requirement and your system is designed to continue working if you do not opt to continue support. There are NEVER any mandatory additional fees after you buy your CheckBox system.

Q. Why doesn't your Standard Support include Guest Support?

A. Most of the monthly fees other WiFi providers charge to the property owner, or collect from “shared revenue” ticket sales goes towards end-user support costs. Providing good support desk help can cost between $5 to $8 per call, or less than $1 if you use an off shore based service. However, the vast majority of CheckBox users do not need support, CheckBox just works for them.

So, with the business model that other WiFi providers use by selling service to, or “sharing revenue” with the property owner, the owner can end up paying hundreds of dollars per month to support a small minority of their users.

For venues that want to provide end-user guest support or are required by their franchise, CheckBox does offer 24/7/365 U.S. based Guest Support packages at very reasonable prices with no long term contracts.

Q. What is the HSv430 best used for?

A. The HSv430 is the solution for small to mid size venues such as motels, hotels, larger restaurants and retail locations that need more than one access point to provide expanded coverage.

Q. What is the HSv625 and who is it designed for?

A. The CheckBox HSv625 is designed for large venues, or any location with high traffic and bandwidth needs. The HSv625 features four Multi-Gig ports to connect up to 3 separate ISP connections to the next generation of high speed Internet services offered by fiber and cable providers and delivers that service to your guests and employees. With up to 5 Gig of system throughput the HSv625 can deliver the streaming, zooming and online experience your guests want and your staff needs to work efficiently.

Q. What are the capabilities of the HSv726?

A. With up to 8 Gig of system throughput the HSv726 can deliver the streaming, zooming and online experience your guests want. The HSv726 features two 10Gb SFP and six Multi-Gig Ethernet ports powered by four cores of processing power connecting to the next generation of high speed Internet service offered by fiber and cable providers, delivering that bandwidth to guests and staff.