Q & A
Q. How do I plan my WiFi system? What questions do I even ask?
A. Providing Guest Internet Access is not difficult, but does require some planning. For help determining what factors that you need to consider before buying a system, you can download a free copy of the booklet, "Guest Internet Access; Getting Them On-Line".
You can also call CheckBox at 866-345-WiFi and one of our experienced representatives can help design a customized plan specific to your property.
Q. Do I need to have a separate computer to use CheckBox?
A. No, CheckBox does not require a dedicated computer.
Q. How large of an area will my system cover?
A. Coverage from a WiFi access point can range from 40 or 50 feet to over a thousand feet or more. For larger areas multiple access points are added.
Factors such as walls, construction materials and other wireless devices nearby can all contribute to how far wireless access can reach. Also different wireless standards have differing ranges.
Q. What kind of devices can access my system?
A. CheckBox works with all wifi devices - phones, tablets, laptops, game consoles, smart TVs and more.
Q. Do my customers have to load special software to access the hotspot?
A. Absolutely not. CheckBox works with any standard wifi device.
Q. How do I set up the system? I am not at all technical. Do I need to hire someone to do this?
A. The system was designed to be very simple to set up. Most of the configuration will be done by us before we ship the unit to you, although you can make changes to all settings yourself if you wish.For most small to mid-sized properties you do not need to hire someone to set up your system. If you wish to have it done professionally, any qualified computer service technician should be able to have it up and running in less than a day. We also can refer you to qualified contractors nationwide. Click to visit the Resource Center
Q. How do I control access?
A. After the system has been set up, open a web browser and login to your manangement screen . In your management screens you can determine whether to use tickets, limited or unlimited free access, credit cards, Paypal, or Permacodes. You can also use a combination, for example allowing everyone 30 minutes of free access each day, and then requiring them to get a ticket from the office or enter a credit card on the welcome screen.
Q. What about software updates?
A. Your CheckBox system will automatically check with our support servers on a regular basis for software updates. When updates are available your CheckBox system will automatically download and install the updates with no action required from you.
Q. What kind of warranty and support is included?
A. All new CheckBox systems include a one year warranty on the hardware, and one year of (U.S. based) phone and email support for you and your staff at no additional cost. In addition, all CheckBox systems include a 30 day warranty of satisfaction.
Q. Why don't you charge large monthly support fees like other WiFi providers?
A. CheckBox software development is done in-house, eliminating the need to pay for the expense software licenses and we are able to pass these savings along to our customers. Additionally as CheckBox systems are entirely self contained we do not need to maintain any separate network infrastructure required to allow your guests to access the internet.
CheckBox is designed to be simple for both the property management to operate and the guests to use, and with over twenty years of experience, continually improving our products and learning about our customer's needs, we have learned how to make CheckBox “just work” for most of our customers.
Of course as with any technology issues occasionally occur. During the initial one year warranty and standard support period, we will repair or replace any defective CheckBox hardware, and provide phone and email support to you and your staff. Many of our customers decide to extend this warranty and support, which is available on an annual basis at a reasonable cost. However, this is not a requirement and your system is designed to continue working if you do not opt to continue support. There are NEVER any mandatory additional fees after you buy your CheckBox system.
Q. Why doesn't your Standard Support include Guest Support?
A. Most of the monthly fees other WiFi providers charge to the property owner, or collect from “shared revenue” ticket sales goes towards end-user support costs. Providing good support desk help can cost between $5 to $8 per call, or $1 to $2 if you use an off shore based service. However, the vast majority of CheckBox users do not need support, CheckBox just works for them.
So, with the business model that other WiFi providers use by selling service to, or “sharing revenue” with the property owner, the owner can end up paying hundreds of dollars per month to support a small minority of their users.
For venues that want to provide end-user guest support or are required by their franchise, CheckBox does offer 24/7/365 U.S. based Guest Support packages at reasonable prices with no long term contracts.
