One of the benefits of a buying a CheckBox WiFi system is our Support, which is included at no additional cost for the first year of ownership. While most WiFi companies will offer some support, CheckBox understands that you have a business to run and dealing with WiFi system problems is something that not everyone is comfortable with. While it will sometimes be needed for someone on the property to assist us with troubleshooting, usually we are able to solve issues remotely. When it comes to valuing your satisfaction, time, and budget, CheckBox stands apart from the rest of the field - just ask someone who already uses CheckBox!
We value your satisfaction - The people that you bought your WiFi system from are the same people who provide your support. We have a vested interest in setting your expectations properly, making sure you are buying the right equipment for your needs, and that you and your guests will be happy with the performance. After all, we are the ones who will be on the line if something goes wrong, and we want to help you solve your problem correctly, as quickly and unobtrusively as possible.
We value your time - Our goal is to pick up the phone at the time you call us, and 90% of the time we meet this goal. If we are unable to pick up immediately (during busy times we all may be working with other customers), we are almost always able return your call within one hour (usually sooner). CheckBox DOES NOT use call queues that keep you waiting on hold. If you do get our voice mail, simply leave us a message, we DO listen to them and DO return your call ASAP.
We value your budget - With CheckBox, there are never any mandatory fees, You choose whether or not to pay for guest support and if you want to renew Standard Site Support annually. While most CheckBox customers do see the value in these services, it is never required, and most of the functionality of your system continues. When shopping for a WiFi system, be sure that you ask about any ongoing fees - and then be sure to compare CheckBox!