Research shows that ONE negative review can impact a business by more than 20%!
How can you prevent that?
Answer = Let your guest WiFi system help you!
Online reviews affect the decisions of over 65% of buyers. How many times have you read a bad review and just moved on to another business? With S/A/F/E (the Survey and Feedback Engine), CheckBox can help prevent bad reviews TWO different ways!
First, S/A/F/E provides the ability to have a real-time, direct back and forth conversation with your guest right on their device with no apps to install, giving you the opportunity to address the issue as it is happening.
Next S/A/F/E can send a post-visit survey. Your Checkbox system will detect when a customer has left your property and can send a message thanking them for their business along with a survey, using the included survey tools to gather feedback, complaints, and comments on what you're doing right! When a customer is dissatisfied and has a chance to "air their grievances" right away, they are less likely to take the time to write a public negative online review as they feel they have already been heard. This also gives you a chance to offer an apology, discount, or whatever you feel fits the situation.
Don't let one bad review damage the reputation that you have spent years building for your business - let us help you! The Checkbox S/A/F/E feature is available to all Checkbox customers at no additional cost, so why wouldn't you use it?